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Digital Banking Upgrade

Digital Banking with Pennian Bank

We've launched a brand-new and improved digital banking platform!

On March 9, 2022, we upgraded your digital banking experience so you can bank from anywhere, anytime, on any device.

We are currently experiencing higher than normal call volume, due to the transition. We appreciate your patience when you call into our Customer Care Center. 

Our new system is a unified experience, allowing for just one log-in area for online banking on the top of our homepage, as well as only one app to be downloaded. There are no separate areas for business and consumer, allowing for a better user experience. 

If you currently have the online banking login page bookmarked, please be sure to update it with the NEW login page.

Download the Personal Banking - FAQ

Download the Business Banking - FAQ

Mobile Banking Users

Apple Users: If your apps do not auto-update, please update your current Pennian Bank app to the new one.

Google/Android Users: Download the new Pennian Bank app and delete the old one. Please search "Pennian Bank" in the Google Play Store. The app may be towards the bottom of your search results. 

Click for mobile banking info and links to the apps  

Secure Access Code Delivery

We will be sending a Secure Access Code to either your phone number or email on file. This code will allow you to log into the new system, which is why it's important we have your most current information on file.

  • Secure Access Codes can only be delivered to direct lines (no extensions.)
  • For emailed Secure Access Codes, please check your junk mail folder in case it was marked as spam.
Important Information to Note             

The following items will NOT carry over to the new system:
- Customer account nicknames
- External account transfers
- Recurring transfers
- Alerts
Please be sure to click the Menu in the new platform and update your security settings. You can do this by selecting Settings>Security Preferences>Secure Delivery.

Quickbooks and Quicken Users

Please download instructions below to convert your Quickbooks or Quicken to our new Digital Banking.

Download Quickbooks Online Conversion Instructions

Download Quickbooks Desktop Conversion Instructions

Download Quicken Conversion Instructions

Browser and Mobile Operating System Information

Supported Browsers

BrowserWindowsMac
Google ChromePreferredPreferred
Microsoft EdgeSupportedSupported
FirefoxSupportedSupported
SafariSupportedSupported


Supported Mobile Operating Systems

Operating SystemVersionStatus
AndroidAndroid 8.x or laterSupported
AndroidAndroid 7.x or laterLimited Support
iPhoneiOS 12.x or laterSupported
iPhone iOS 11.x or laterLimited Support


Q: How do I find my browser information?

A: Go to www.whatsmybrowser.org and it will give you all the information you need on your current browser. 

Q: What settings should I have?
A:
Settings should be as follows:

  • Allow for cookies
  • Allow for pop-ups (although these are rarely used)
  • No need to allow for Java or Flash
  • Computers should have Windows 10 or Mac OSX 10.10 or later
  • Internet connection of 1mbps download speed
  • Preferred screen resolution is 1280x1024 pixels 

Q: How do I clear my browsing data in Chrome?
A:
Take these steps (note, this will delete saved passwords):

  • In Chrome, on the top right, click More
  • Click More Tools --> Clear Browsing Data
  • Choose a time range (like the last hour or all time)
  • Select the types of information you'd like to remove
  • Click Clear Data

Q: How do I clear my browsing data in Edge?
A:
Take these steps:

  • Select Settings and More -->Settings-->Privacy, Search and Service
  • Under Clear Browsing Data, select Choose what to clear
  • Choose a time range
  • Select what you'd like to delete
  • Select Clear Now

Q: How do a clear my browsing data in Firefox?
A:
Take these steps:

  • Click the menu button and select Settings
  • Select Privacy and Security
  • In Cookies and Data, click Clear Data
  • Remove the check mark in front of Cookies and Site Data
  • With Cached Web Content checked, click the Clear button